Validating the Value of Contract Intelligence with Customer Success

It’s been an exciting few weeks here at Icertis.

First, Icertis was recognized as a Leader in The Forrester Wave: Contract Lifecycle Management, Q1 2025. In the report, Icertis was the only Leader who to earn a “halo” for exceptional customer feedback scores. 

Then, this week, we were named  a “Customers' Choice” in Gartner Peer Insights™, reflecting the strong ratings customers submitted to Gartner’s peer review site. 

Both recognitions are deeply meaningful to the Customer Success Management team, because they reflect what matters most: the voice of our customers.

As someone who’s had the privilege to meet so many of our customers and discuss their visions for digital transformation—I know this doesn't happen by accident. I believe that it is the result of deep partnerships, shared ambition, and a relentless focus on delivering measurable outcomes through contract intelligence.

Value is the Real Benchmark for Customer Success

Of course, customer satisfaction is influenced by many things—responsive support, ease of use, a strong onboarding experience. But as organizations mature in their use of CLM technology, one factor rises above the rest: value realization.

In every customer conversation I’ve had, across industries and geographies, the most successful teams are those that don’t just “use” Icertis—they leverage it to unlock value from the business relationships contracts represent. 

The most successful teams are those that don’t just “use” Icertis—they leverage it to unlock value. 

I loved how Ralph Bridges at Hewlett Packard Enterprises put it recently when he sat down to discuss his company’s successful Icertis implementation.

“At HPE, contracts are the foundation of our relationships. We use Icertis to establish and manage those relationships with our partners and customers,” he said. “It has positioned us for growth.”

Optimized relationships mean more revenue, more savings, better compliance, and less risk—the cornerstones of business success.

Customers Are Going Beyond Simple Contract Management to Realizing Business Value with Contract Intelligence

To ensure we continue to deliver this value, Icertis is laser-focused on enabling use cases that deliver clear, compelling value. Whether it’s driving cost savings through automated invoice reconciliation, increased revenue through price adjustments, or managing risk more proactively with AI-powered insights—our focus is to help our customers go beyond simple contract management to contract intelligence.

A customer found $35 million in procurement savings with Contract Intelligence following a merger by surfacing contract overlaps. 

We’ve seen firsthand how organizations that embrace contract intelligence are transforming their operations and realizing impressive returns—in one case, a customer found $35 million in procurement savings following a merger by surfacing contract overlaps. These are breakthrough results that ripple across procurement, sales, legal, finance, and beyond.

So yes, we’re proud of the recognition from Forrester and Gartner Peer Insights™. But what we’re most proud of is what it represents: our customers getting more value, faster, from their investment in Icertis. 

To every customer who’s shared their feedback, helped us improve, and pushed the boundaries of what’s possible with contract intelligence—thank you. We are honored to be your partner on this journey, and we’re just getting started.

Let’s keep raising the bar—together.